Refund & Return Policy

Last Updated: October 25, 2026

At Candy Queen Cove, we want you to have a positive experience with every order. If something is wrong with your purchase, please contact us so we can review the issue and help where appropriate.

1. Contact Us About an Order Issue

If you receive an incorrect, damaged, defective, or incomplete order, please contact us as soon as reasonably possible after delivery.

Include your order number, a description of the issue, and photographs where helpful. This will allow us to review your concern and determine the appropriate resolution.

2. Returns of Candy Products

Because our products are food items, returns may be subject to restrictions for food safety and hygiene reasons.

Please contact us before sending any product back. Do not mail a return unless we have provided instructions.

[Heather must confirm whether unopened candy can be returned, which exceptions apply, and the applicable return timeframe before this section is finalized.]

Nothing in this policy is intended to limit any consumer rights that cannot legally be excluded.

3. Refund Eligibility

Refund requests will be reviewed based on the circumstances of the order, the condition of the products, the applicable store policy, and any consumer rights required by law.

If a refund is approved, we will explain the next steps and the amount to be refunded.

[Confirm the specific refund conditions, including treatment of incorrect orders, damaged items, cancellations, and change-of-mind requests.]

4. Refund Processing

Approved refunds will generally be issued to the original payment method where possible.

The time it takes for a refund to appear in your account may depend on your payment provider or financial institution.

We will communicate any relevant refund-processing details when your request is approved.

5. Order Cancellations

If you need to cancel an order, contact us as soon as possible.

We cannot guarantee cancellation once an order has entered processing or has been shipped. If an order has already been dispatched, the applicable return policy and consumer rights will apply.

6. How to Request Assistance

Please contact us through our Contact Us page with your order number and a clear explanation of the issue.

We will review your request and respond with the available next steps.

Thank you for giving Candy Queen Cove the opportunity to help resolve your concern.